Privacy Policy

From 25 May 2018, a new data protection law is being introduced in the UK; it’s called the General Data Protection Regulation (GDPR). This aims to give you greater control over your personal information and to better protect your data in the modern world. 

One thing that isn’t changing is our commitment to keeping your personal information safe. We protect all the data we hold about you and keep it confidential. We’ll always be open and clear with you on how we’re going to use it when we collect it. 

What Information do we collect?

When you create an account.

If you create an account with us, we will collect information about you including your name, phone number, email address, billing address and shipping address. 

How is my information used? 

Your information is only used to fulfil your order. We do not sell or redistribute your information to anyone.

We will use the personal information that We collect about you to:
  • create and maintain your account with Us;
  • carry out our obligations arising from any agreements entered between you and us;
  • respond to your customer service requests and support needs efficiently;
  • notify you about changes to your order or our products;
  • comply with any legal obligations to which We are subjected, and to protect and defend our rights and interests.
When you place an order with Us (online account holders)

If you place an order with Us, We will collect information about you including your name, phone number, email address, billing and shipping address.

We will use the information We collect about you to:
  • communicate with you about your order;
  • handle and process your order;
  • deliver products to you;
  • communicate with relevant suppliers including, for example, courier services;
  • update our records and details of your account with Us;
  • comply with any legal obligations to which We are subject, and to protect and defend our rights and interests.
When you Contact Us

If you contact Us by telephone, email, post or using any other function offered by the Website, We will collect any information that you provide to Us.

We will use this information to respond to review, investigate and respond to your questions or comments as necessary.

The period for which We will retain your personal information will vary depending on the purposes it was collected for, as well as the requirements of any applicable law or regulation. 

About cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Although your browser may be set up to allow the creation of cookies, you can specify that you are prompted before a site puts a cookie on your hard disk. This enables you to decide whether to allow or disallow the cookie.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Consenting to use of cookies

By continuing to use our website, you consent to the placing of cookies on your computer or mobile device. They allow us to recognise you on your next visit or sore your shopping cart contents. We use them only to track this information.

Security and Storage

The date we collect on your in encrypted using a secure sockets layer before it is transmitted over a web server. We do not store your credit card data when you provide it for payment of goods.

Jenpak Ltd uses Secure Socket Layer (SSL) technology to encrypt your details whilst they travel from your computer to our system. This ensures any sensitive information is transmitted securely so you can have the confidence in Jenpak when dealing with your personal data.

We do not store any payments details on-line or in office and any details passed on to us through website is stored on a secure encrypted server which is not accessible via the internet.

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This policy will be reviewed from time to time to take account of changes to Our operations and practices. If We make changes, We will notify you by revising the date at the bottom of this policy, and if the changes are significant, We may provide you with additional notice, such as adding a statement to the homepage of the Website or sending you an email with the update. Any personal information held will be governed by Our most current policy.

If you have any questions or requests regarding this privacy policy, the practices of the Website or your dealings with the Website, please e-mail us at info@jenpak.co.uk or call 020 8905 0555 

Updated May 2018

Jenpak Ltd

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