Terms and Conditions

Deliveries (UK)

Orders over £150 ex VAT being delivered to mainland UK addresses (not including Scottish Highland and certain rural addresses) will receive Free Shipping.

Please ensure the correct delivery address is given when ordering to avoid any delays in receiving your goods.

All orders placed before 1pm will go out for a standard next day service. Goods are delivered between 9am and 5pm. Please bear in mind deliveries are processed with the aim to be delivered the next day but can take up to 3 days.

If a product is out of stock, we will notify you at the time of order, and give an approximate date of delivery.

All goods must be signed for at point of delivery. No goods will be left at delivery point without a signature. After two attempts the goods are returned to us. We reserve the right to re-charge any delivery costs if we re-send the goods to you.

Express Same day and Special Saturday Delivery

We offer same day or Saturday delivery for all London customers. The delivery price will be given at the time of the order depending on its size and price.

Deliveries (Overseas)

For delivery prices overseas please contact us directly on 020 8905 0555 or info@jenpak.co.uk. The minimum order for overseas is 1 box.

Collecting your order

Goods can be collected from our Stanmore warehouse. Please contact the office to confirm your order is ready before collection on 020 8905 0555 or info@jenpak.co.uk.


Returns must be requested in writing by e-mail to info@jenpak.co.uk. Goods must be returned as they were sold, unopened in their original packaging and in a resell-able condition. A 40% collection/handle fee will be charged per item returned. Once we receive the goods back a refund will be processed. If the goods were collected, then this charge will be taken off the refund.

All return requests will be assessed on an individual basis. If the goods delivered were incorrect and the error was ours, we will arrange the collection and a refund in full when the goods are back with us.

Use of this website

By accessing and using this website, you expressly agree to the following general conditions.

Any use of this website and/or downloading of any information hereof shall imply an irrevocable agreement and acceptance to the general conditions mentioned hereafter.

Any and all contents included in or made available through this website, including registered, tradenames, and designs, logos, drawings, data, product and company names, texts, images, and any other content, are protected by Copyright and are exclusive property of JENPAK LTD or entitled third parties.

Any reproduction of any part of this website and its content is strictly prohibited.

You may not extract and/or re-utilise parts of the content of this website without our express written consent. You may not utilise any trademarks, copyright protected information, product names, packaging, designs, logos, images, etc.

Liability limitation

The information contained in this website is general in nature. It is not adapted to personal or specific circumstances and can therefore not be regarded as personal, professional or judicial advice for the user.

JENPAK LTD does everything reasonable in its power to ensure that the information made available is complete, correct, accurate and updated. However, despite our constant efforts’ inaccuracies may occur when providing information. If the information provided contains inaccuracies or if specific information on or via the site is unavailable, JENPAK LTD shall make the greatest effort to ensure that this is rectified as soon as possible.

JENPAK LTD cannot be held responsible for direct or indirect damage(s) caused by the use of the information on this site. The site manager should be contacted if the user has noticed any inaccuracies in the information provided by the site.

The contents of the site (including links) may be adjusted, changed or extended at any time without any announcement or advance notice. JENPAK LTD gives no guarantees for the smooth operation of the website and cannot be held responsible in any way for the poor operation or temporary unavailability of the website or for any type of damage, direct or indirect, which may occur due to the access to or use of the website.

JENPAK LTD can in no case be held liable, directly or indirectly, specifically or otherwise, for any damage attributable to the use of this site or any other one, in particular as the result of links or hyperlinks including, but not limited to, any loss, work interruption, damage of the user’s programs or other data on the computer system, hardware, software or otherwise.

Privacy policy

JENPAK LTD believes that your privacy is important. While most of the information on this site is available without having to ask the user for personal information, the user may be asked for some personal details. This information will only be used to ensure a better service. (e.g. for our customer database, to keep users informed of our activities, etc.). The user may, free of charge and on request, always prevent the use of his personal details for the purposes of direct marketing. In this regard, the user should contact JENPAK LTD in writing at info@jenpak.co.uk.

Unless informed, your personal details will not be transferred to any third parties.

JENPAK LTD can collect non-personal anonymous or aggregate data such as browser type, IP address or operating system in use or the domain name of the website that led you to and from our website, ensuring optimum effectiveness of our website for all users.

The use of cookies

During a visit to our website, cookies may be placed on the hard drive of your computer. This is only in order to ensure that our site is geared to the needs of users returning to our website. These cookies are not used to ascertain the surfing habits of the visitor on other websites. Your internet browser enables you to disable these cookies, receive a warning when a cookie has been installed or have the cookies removed from your hard drive if you wish.

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